The questions we get the most.

FNSKU labeling is billed across 4 tiers based on monthly volume: €0.50 excl. VAT up to 2,000 units, €0.45 (-10%) up to 3,500 units, €0.40 (-20%) up to 10,000 units, and €0.35 (-30%) beyond 10,000 units. Tier changes are automatic — no renegotiation.

Per sellable unit received. A single product = 1 sellable unit. A bundle of 3 products = 1 sellable unit. Billing follows what the marketplace sees, not what you physically send.

For bundles: yes, it's included by default at €0.15 excl. VAT/unit (to keep the kit together). For single units: optional at €0.12 excl. VAT/unit, on request or marketplace requirement.

Labeling at the current tier (e.g. €0.50 standard) + €0.15 polybag = €0.65 excl. VAT per sellable bundle unit. Example: 100 bundles = €65 excl. VAT for prep (cartons not included).

Standard bubble wrap is free (included in the carton price). Premium high-resistance bubble wrap is billed at €0.30 excl. VAT/meter only on request, for fragile products.

No, black stretch film is free. Useful to hide Retail Arbitrage cartons or simply make the shipment opaque.

Any product exceeding 40 × 40 × 40 cm moves to oversized pricing: €2.00 excl. VAT/unit all-inclusive (labeling + stretch film + packaging). No carton is billed on top for these units.

Yes — beyond 10,000 units, custom conditions are defined in a call. This can include even lower labeling rates, specific SLAs, or additional services.

All published prices are excl. VAT. French VAT at 20% is billed on top.

Two standard sizes in double-wall: 36 × 36 × 37 cm at €1.50 excl. VAT (up to ~50 units, small volumes), and 60 × 40 × 40 cm at €1.90 excl. VAT (up to ~100 units, standard marketplace format). Bubble wrap included in both.

Yes. Our team calculates the fill rate to minimize shipped volume (and therefore marketplace shipping fees). It's done on every shipment.

No. We use our own cartons to guarantee a standardized format. Original cartons are recycled — free of charge.

No, recycling of supplier cartons and pallets is 100% free. Removal and sorting to standards.

Our turnaround depends on the volume received in one shipment: up to 3,000 units, prepped and handed to UPS within 24 h; 3,001 to 6,000 units within 48 h; 6,001 to 10,000 units within 72 h. Beyond that, we agree on a timeline together. Either way, we keep you posted from the moment your goods arrive.

Prep from France (Mudaison, 34) to FR, DE, IT, ES marketplaces. Shipping via daily UPS pickup.

150 sellable units per month. FBG-PREP isn't suited for one-off shipments or individuals.

Yes, 100%. Supplier labels covered, multiple invoices handled, varied original packaging accepted. No surcharge for this type of flow.

Daily UPS pickup (Mon–Fri) from the warehouse. Parcels received before 11 am are processed and handed to UPS the same day.

No, none. Parcels, pallets, containers — all formats accepted with no flat fee, no minimum, no frequency constraint.

Book a 20-minute video call. We scope your flow, validate the instructions, and give you the receiving address. You send a first test batch.

No commitment contract. Terms of service are accepted on the first shipment. No minimum duration, no penalty if you stop.

Immediately. Scoping call booked today, you can send your first batch tomorrow. The receiving address and your fbg-prep-app.com account are activated right after the call.